There’s a certain irony to our age: never have we had more tools for communication, transparency, and collaboration, and yet trust — the very fabric that holds it all together — seems to be struggling more and more. The informal organization and its peer-to-peer inhabitants may hold the power to change this.
Many people still treat behaviours as a by-product of what processes, systems and technology do. It’s the old version of the mantra attributed to IT people “if you build it, they will come”
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