Services
Shaping Your Organization Today
organizational and culture change in practice
There is no change unless there is behavioural change. Our expert consultants can support you in creating sustainable, large-scale behavioural change across your organization.
You can map new processes and re-arrange the organization chart. Install a new corporate software and explain to people why this is good and necessary. Create a massive communication and training campaign and make sure that everybody has clearly understood where to go. Perhaps you’ve done this already and noticed that many people hang on to the old ways. That is because there is no change unless there is behavioural change. It is only when new behaviours have become the norm that you can say that real change has occurred. If you want a new culture, change behaviours.
Viral Change™
Our flagship “people mobilizing platform”, Viral Change™, is an extensive consulting programme which supports employees to drive sustainable, behavioural and cultural change at scale. Led by our behavioural and cultural change experts at The Chalfont Project, this programme will successfully drive change to achieve the culture you want for your organization. For more detail, please visit www.viralchange.com
Alternatively read on for an overview of all our culture change programmes and interventions.
consulting solutions
Sustainable large scale behavioural change ensures your business is fit for the future. With our expert team of culture and behavioural change experts we will work with you to ensure your culture is the best it can be.
Safety is not something imposed or just a question of compliance. It’s collective cooperation, employee engagement and personal ownership, all in one.
short term interventions
There is no change unless there is behavioural change. The laws governing behavioural change are very specific. And we can help you navigate them.
Uncover, reveal, or re-position your organization’s cultural framework
What are the key fundamental behavioural drivers that will underpin your culture transformation?
How we deliver
All of our products have been created by our CEO Dr Leandro Herrero and will be led by him and/or our experienced change consultants.
We are experts in our fields and creators of our own deliverable IP, not just workshop facilitators, using off-the-shelf-tools.
We work with clients on an advisory, consulting and collaborative level. All our programmes are tailored to the specific requirements of the client. Get in touch today to discuss the options available to you.
more about each product
VIRAL CHANGE™ IN ORGANIZATIONS
Sustainable large scale behavioural change ensures your business is fit for the future. With our expert team of culture and behavioural change experts we will work with you to ensure your culture is the best it can be.
We engage everyone in your organization and drive change from the grassroots up – led by a unique style of leadership that focuses on supporting ownership and responsibility and strengthened by storytelling and the harnessing of informal connectivity between employees. It provides a solution for many of your organizational needs where changing behaviours and making them sustainable is key.
Let’s face it – your success, that of the teams or individuals in your organization, is reliant on behaviours – not just yours but everyone’s.
Viral Change™ can enable you to:
- Get closer to the customer
- Be more responsive
- Create cross-collaboration across the board
- Execute a rapid integration, merger, or restructuring
- Implement new ways of doing things following an employee engagement initiative
- Create a particular culture
- Enable a broad transformation to be able to do more with less, faster and better
- Embed safety behaviours, not just train on safety
- Increase the use of new technologies, which depend on people adopting new behaviours
Viral Change™ – leading to long term and sustainable behavioural change – provides solutions for any situation that depends on stabilising new behaviours or new ways of ‘doing’ and requires the changes to be sustainable and multiplied at a rate and scale.
This is a proven platform that delivers and we are the architects of this approach and its practical orchestration and implementation.
For more detail information, visit www.viralchange.com
the viral change™ principles
- A small set of non-negotiable behaviours that apply to all in the organization, management and staff
- This is the strongest known force of change and behavioural spread in any organization
- The importance of the informality of connections and influence between people regardless of hierarchy
- The amplifying power of storytelling to spread key behaviours
- A leadership model in which top leaders and managers create the conditions for a successful programme, as opposed to simply exercising ‘compliance power’
viral safety™
My safety is your safety.
That could be the summary slogan of what we are doing in Viral Safety™ – the application of the Viral Change™ principles to specific safety-driven challenges. A bottom-up approach where safety behaviours are universal, for managers and staff, no distinction. Safety is not something imposed or just a question of compliance. It’s collective cooperation, employee engagement and personal ownership, all in one.
Safety is acknowledged to be priority number one for many organizations in a variety of sectors. The traditional approach to building these capabilities in the organization has been training.
Beyond training
Many good companies have excellent safety training programmes. In fact, in some cases, training is so pervasive and performed so efficiently that training per se seems to take over and shape the entire culture. That may sound good but, in fact, ‘a culture of safety’ is not the same as ‘a culture of training in safety’. ‘Safety’ and ‘training on safety’ are different.
Training is crucial, necessary, and imperative. Unfortunately, it’s not sufficient. Awareness of risks, protocols, and procedures do not guarantee the consequent behaviours of people. The traditional safety approach is heavily biased towards compliance. In many cases, ‘safety’ and ‘compliance’ has become indistinguishable.
Safety is heavily behavioural: what people do or don’t, not what people ‘understand’. ‘Knowing’ that something is wrong or risky is not a guarantee that people will behave accordingly. Awareness that non-compliance may have consequences, shifts the energy towards circumventing compliance and avoiding the consequences, not a solid platform to build a culture.
This area of work is also often contaminated by historical ‘belief systems’: ‘accidents will always happen, this is a risky world, it’s inevitable.
Bottom-up meets Top-down.
Viral Safety™ will plug into existing top-down safety training and communication programmes but will focus on the bottom-up spread and scale up of specific behaviours that will not just enhance but will make real the learnings from the communication and training systems.
Whilst top-down training and communication have intrinsic limitations (one cannot be trained every day, and, possibly, the reach to the entire organization is by definition limited) Viral Safety™ multiplies day-to-day behaviours across the entire organization regardless of the immediacy of a training programme.
A true culture of safety.
For every unsafe act/incident there are thousands of safe ones. For us, in behavioural terms, reinforcing positivity is paramount.
Safety, embedded in daily life, across the board, requires a true social movement where everybody has a role.
Feed Forward Your Organization: the 5 Key Pillars of Culture Change
There is no change unless there is behavioural change. The laws governing behavioural change are very specific. And we can help you navigate them..
The real conversation organizations should be having today is about the culture they want or need. Company culture is the petri dish where everything grows, so focus on culture. This is the real driver. This is the true conversation.
We have been successfully driving internal cultural and behavioural change in organizations for many years and we are ready to help you now, using the Five Pillars of our proprietary behavioural change platform – Viral Change™:
- Behaviours
- Peer-to-peer networks
- Influence
- Storytelling
- Backstage Leadership™
We will guide you through and help you create sustainable behavioural and cultural change across your organization/team/department to ensure you are fully prepared for the future…not stuck in the past.
Key Learnings
Using the Viral Change™ Mobilizing Platform framework, cultural change experts from The Chalfont Project team led by Dr Leandro Herrero, will develop a bespoke agenda for your organization based on our 5 pillars. Following a detailed discussion with you, sessions will be weighted depending on your organizational needs.
activating your values and behaviours
A great deal of modern management thinking has been influenced by poor understanding and poor execution of cultural change.
We all know that articulating your unique space in the world, and the culture you want to create for your employees, is vital. However, how do you make it “stick”? How do you activate it in a way which ensures it resonates with all employees regardless of function, hierarchy or expertise? How can you make sure employees live and breathe your culture, rather than just pay lip-service to it?
We have been successfully driving internal cultural and behavioural change in organizations for many years and we are ready to help you now with our unique and proven approach to launching – or re-launching – the fundamental principles of your organization’s cultural positioning.
Key Outcomes
Delivered by one of The Chalfont Project’s behavioural and cultural change experts, this interactive and bespoke session will focus on uncovering, revealing or re-positioning your organization’s cultural framework in a way that avoids the monotonous reams of PowerPoints and the uninspiring standard presentation.
We will support you in bringing your cultural articulation to life through a combination of plenary sessions, interactive breakouts involving real-life scenarios unique to your organization and Q&A:
- Learn the importance and the merits of your chosen cultural framework – this will be bespoke to your organization and your values/behaviours/mission statement/framework BUT is likely to involve an explanation of:
– the why
– the how
– the what next - Explore the positive changes that activating your new cultural framework will have on their employee experience.
- Have an opportunity to talk about how the cultural framework resonates with them, and the impact the activation will have on 1) them personally, 2) their teams and 3) the wider organization.
Ultimate outcomes:
- Know and understand your new behaviours/values/missions/framework and leave armed with practical ways to live and exhibit them
- Understand the factors that will “kill” the desired changes to your cultural framework
- Maintain momentum for driving your organization’s culture forward by committing to “one simple change” and sharing that commitment with others (we also encourage attendees to hold each other accountable for seeing through these commitments).
uncovering the critical behavioural drivers you need in the post-pandemic world
There is no change unless there is behavioural change. Change behaviours, get culture. (Dr Leandro Herrero)
What are the key fundamental behavioural drivers that will underpin your culture transformation?
The fundamental principle to ensuring a successful organizational culture transformation is a strong set of non negotiable behaviours. We at The Chalfont Project call these the inputs which, when well crafted, ensure you achieve any cultural output you may want – accountability, trust, collaboration, customer-centrism etc. But where do you start? What are the first steps on this transformation journey, and how can you ensure you get it right first time?
We have been successfully driving internal cultural and behavioural change in organizations for many years and we are ready to help you now. And the first step is to identify what culture you want. What do you want your employees to feel when they switch on their computer each day and when they log off again each evening? What universal values do you want to instil across your organization, regardless of hierarchy, function or expertise?
We can help. By working with you to uncover your critical behavioural drivers, we can ensure your culture change plans have a clear roadmap, with the cultural endpoint being defined and recommendations on next steps to ensure a successful implementation.
Key Outcomes
Our team of behavioural specialists, led by Dr Leandro Herrero, will work with you through this short intervention to:
- Develop a comprehensive set of non-negotiable behavioural drivers
- Ensure there is a clear understanding of how these were selected and why
- Understand how these will drive culture change across the organization
- Produce a roadmap for next steps
Next Phase: We can provide additional guidance and support on translating these drivers into actionable behaviours, and can guide you through our tried and tested process for successfully activating these within your organization. This may be through a further series of shorter interventions, or as part of a longer consulting project, and can be discussed and crafted to suit your specific needs.
What people say about us
Our Places
